We offer refunds on the purchase of our eSim packages. However, since we deal with digital goods, our services generally work amazingly worldwide without issues. We honor the request for refunds for the following reasons:

Eligibility of Refund 

 1. To be eligible for a refund, you must meet the following conditions:

      a) You have purchased eSim services through the Website.

      b) You have encountered a technical issue or problem that prevents the successful activation or use of the eSim services.

      c) You have promptly contacted our customer support team to report the issue and attempted to resolve it following their instructions.

 2. Refunds will not be provided under the following circumstances:

      a) If you have successfully activated or used the eSim services.

      b) If the technical issue or problem is due to your device’s incompatibility, your device being carrier locked, misuse, or any other factors beyond our control like network coverage of the mobile operator. We have a clear list of compatible devices on our website and it is recommended to check it prior to making a purchase.

      c) If you have changed your mind or you no longer need the eSim. That said, we will make an effort whenever possible to change the bundle or destination only if you haven’t activated your eSim and have changed your travel plans.

Refund Process

     a) If you believe you are eligible for a refund, you must contact our customer support team within a reasonable time from the date of purchase. You can reach out to our customer support team through the contact information provided on the Website.

     b) Our customer support team will review your refund request and may require additional information or evidence to assess the issue.

     c) If your refund request is approved, we will process the refund using the same payment method you used for the original purchase. Please note that it may take several business days for the refund to reflect in your account, depending on your payment provider.

No Refunds for Non-Technical Issues

   a) This refund policy only applies to technical issues or problems related to the activation or use of eSim services. We do not provide refunds for non-technical issues, including but not limited to changes in travel plans, dissatisfaction with network coverage, or personal preferences.

   b) Upon making a purchase on our website, you affirm that you have diligently verified the compatibility of your device with eSim by consulting our list of Compatible Devices. Additionally, you confirm that the intended device is not carrier-locked.

   c) You will not be eligible for any refund should your device not be compatible with eSim or should your device be carrier-locked.

Limitations and Discretion

   a) We retain the right to decline a refund if, at our sole discretion, we determine that the refund request does not meet the eligibility criteria or if it is made under fraudulent circumstances.

   b) Our decision regarding refunds is final and binding.

Changes to the Refund Policy

We reserve the right to update or modify this Refund Policy periodically. Any such changes will take effect immediately upon the posting of the revised Policy on the Website. It is your responsibility to regularly review the Policy to stay informed about any updates.

How to reach out

If you have any inquiries or apprehensions regarding this Refund Policy, feel free to reach out to our customer support team. You can use the contact form available on the website or send an email for prompt assistance.

Support Email: support@esim-pro.com

WhatsApp Support: +447476848310

Business Address:-
71-75 Shelton Street,
Covent Garden, London,
WC2H 9JQ,
United Kingdom.

Last Updated: 28/11/23